- Omnichat launches Social CDP to collect customer identities from various social media platforms and map them to a unique profile.
- Customised marketing messages for different shopping scenarios, say when customers’ purchases reach specific amounts or even target specific tiers of members.
- 88% of businesses surveyed by Meta and Forrester Consulting agreed that WhatsApp has brought in more revenue.
- Sa Sa achieved a 39-fold increase in coupon redemption rates compared to the general rate through WhatsApp & Omnichat.
- Vita Green is equipped with a new communication channel which has boosted our sales and enhanced the overall customer experience.
HONG KONG SAR – , remarked, “Our merchants can use Social CDP to collect customer identities from various social media platforms and map them to a unique profile, building a more comprehensive customer database. Together with the automated customer journey solutions, customised marketing messages can be automatically sent out in accordance with different shopping scenarios, say when customers purchase specific amounts or designated products, or even target specific tiers of members. We expect the function will empower merchants to achieve over 20% revenue growth. With the integration of ChatGPT, we further optimize the handling of customers’ enquiry, product recommendations as well marketing campaign planning. The In-Chat Payment function is also available for merchants to send payment links and deliver a seamless Chat-and-Buy customer shopping experience.”
Omnichat offers a free trial for customer service and marketing automation to all subscribers, sign up in 1 mins and start automated WhatsApp Marketing.
Hashtag: #Omnichat #Meta #SaSa #VitaGreen
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About Omnichat:
Founded in 2017 with its headquarter in Hong Kong, Omnichat is an omni-channel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency.
Omnichat’s vision is to convert visitors to customers through chat. With presence in Hong Kong SAR, Taiwan, Singapore and Malaysia, the company has built a solid reputation in serving local and international retail and e-commerce brands.
Leveraging online-merge-offline(OMO) sales integration, marketing automation, chatbots as well as customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experience and drive smart retail transformation.
Website: https://www.omnichat.ai/hk/en
WhatsApp: 
https://wa.me/85291925071/?text=EnquiryForSocialCDP
LinkedIn: 
https://hk.linkedin.com/company/omnichat-easychat
Facebook: 
https://www.facebook.com/OmnichatAI
Communications Manager
Email: lily.yeung@omnichat.ai
Source:: Media Outreach
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